General Information

Patient registration(Click here to download)

All new patients are require to fill in a Patient Registration form as well as signing the consent form. If you can kindly  fill in these forms and bring them on your first visit at the clinic.

Medical Transfer(click here to download)
If you would like your medical records to be transferred from another medical clinic , please fill in the provided form and forward it to your previous medical clinic.

Please note:  if you have chosen to have a full transfer of your files to a new GP clinic, then it will be considered that you have left Oakhill Clinic and your file will be made inactive. If you wish to return to Oakhill Clinic in the future, you will be considered a new patient. Unfortunately, at this time we are not taking new patients as we are a doctor short for our current patient numbers, so return to Oakhill will not be possible until a new doctor is hired.

NDSS Registration Form
If you are a diabetic you can register with the NDSS, whom will deliver education and information services to people with diabetes. The NDSS also provides a range of diabetes products at a subsidised cost.

Disabled Parking permit
For those patients that are in need of a Disabled Parking Permit, or need to renew their permit. This form must now be completed online other wise a  Paper-based applications are available from your local council.

What to bring to your appointment

• Current medicare card or Veterans Affairs card
• Centerlink card; Pension Card, Health Care card
• Relevant paperwork
• Medication List
• If your child is have immunisations please bring along their booklet.

Appointments

For appointments please call during our clinic hours and speak to one of our friendly receptionists to discuss your needs. New patients, discussing multiple problems, complex health issues, medical/mental health assessment, care plans or procedures will require a longer appointment.  

Referral letters

To see a medical specialist, Medicare requires you to have an updated referral letter from your GP. If you wish to see a specialist kindly arrange an appointment and see your doctor.

Arriving Late

To enable the smooth  running of the clinic, please call ahead if you will be running late. We ask that you give a minimum of 2 hours notice if you are late or have to cancel your appointment. If you fail to attend your appointment you will be charged a $25 cancellation fee. Patients who arrive on time will be seen as close to their scheduled time as possible.

Practice ethics, recalls and reminder system

It is our aim to  provide continuity of care, informed consent, timely appointments and follow up. We uphold the code of ethics as established by the Australian Medical Association (AMA).

The practice has incorporated a computerized system of recall patients with significant results. Patients may be contacted by telephone/ mail or both. Pap Smear results are mailed to you and are routinely notified to the Victorian Cervical Cytology Registry. Our fee structure provides for this.

Calls to Doctors

Patients requiring to speak to their doctor regarding an urgent matter will be put through, if the doctor is available. For, non urgent matters a message can be left with the receptionist to be passed onto the doctors , where the doctor will return your call at the earliest convenient time.

Facilities for people with disabilities

The clinic is easily accessed for those who are in a  wheelchair or whom have other walking aids. We have automatic front doors and our building is all one level, which allows access to all areas within the clinic. A wheelchair is available on request for transportation to and from the car for your consultation.

Communication services

We have staff members who speak a second language fluently. Rose and Connie both speak Italian. Dr Schwartz understands some Italian . Dr Aprico speaks fluent in Spanish and Italian. Aneta speaks fluently in Macedonian. Our podiatrist John speaks fluently in Greek. For those patients that do not speak English or who are more proficient in another language may utilize the translating service on 13 14 50. People who are deaf, hard of hearing and/or have a speech impairment can use the national relay service.

Feedback and Complaints

Doctors and staff at this practice are committed to provide you with a high standard of care. Your input will help us improve our services. If you have a complaint and wish to inform us, please notify us immediately so that we can act upon and resolve it ASAP.  Please call and speak to our practice manager.

If you feel that this matter cannot be resolved, patients are advised to contact the;

Office of the Health Services Commissioner
26th Floor, 570 Bourke Street
Melbourne VIC 3000

email:hra@dhhs.vic.gov.au or you can fill in a complaint online